Frequently Asked Questions
To login to telehealth on Therapy Portal, please visit this website:
https://www.therapyportal.com/p/tennesseecounseling/
You may also access the link to join telehealth through your appointment reminder in your email.
Possibly! If it’s clinically appropriate and technologically possible. Please consult
with your clinician in advance to further discuss options.
Depending on your therapist’s technological capabilities, you may have family or couples therapy through telehealth in multiple locations. Please consult with your therapist or a Support Specialist at 865-281-1408.
Please contact our Support Specialists at 865-281-1408. They can walk you
through how to access your new patient documents and assist in completing
them.
Medical records requests from another health professional must be submitted by a doctor, therapist, clinician via fax 865-244-3579.
Medical records requests on behalf of yourself or the client please call our main office at 865-281-1408.
Unfortunately, we do not accept TennCare, BlueCare, or UHC TennCare.
For billing inquiries, please contact our Practice Administrator at 865-281-1460 or
admin@tennesseecounseling.com
Please email us at admin@tennesseecounseling.com or call us at 865-281-1408
to discuss a possible transition to a new clinician.
Appointments must be canceled no less than 23.5 hours in advance. Unfortunately, appointments canceled less than 23.5 hours in advance will result in the missed appointment fee ($99.00).
