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Frequently Asked Questions

How do I login for telehealth?2023-04-26T21:49:18+00:00

To login to telehealth on Vsee, please visit the Telehealth Waiting Room page (

Search for your clinician, click your clinician’s “Join Waiting Room” button, and follow the instructions.

Can my family join my sessions?2023-04-26T18:40:32+00:00

Possibly! If it’s clinically appropriate and technologically possible. Please consult with your clinician in advance to further discuss options.

Can I have a telehealth appointment with multiple members in separate locations?2023-04-26T18:45:32+00:00

Depending on your therapist’s technological capabilities, you may have family or couples therapy through telehealth in multiple locations. Please consult with your therapist or a Front Office Coordinator at 865-588-3173.

I’m struggling to complete the new patient documents, how can I get help?2023-04-26T18:45:15+00:00

Please contact our Front Office Coordinators at 865-588-3173. They can walk you through how to access your new patient documents and assist in completing them.

How do I retrieve medical records?2023-04-26T18:47:52+00:00

Medical records requests from another health professional must be submitted by a doctor, therapist, clinician via fax 865-244-3579.

For medical records requests on behalf of yourself or the client please call our office at 865-588-3173.

Do you accept TennCare/BlueCare/UHC TennCare?2023-04-26T18:48:44+00:00

Unfortunately, we do not accept TennCare, BlueCare, or UHC TennCare at this time.

How do I address a billing issue?2023-04-26T18:49:56+00:00

For billing inquiries, please contact our Front Office Coordinator at 865-281-1460 or email

My clinician may not be the right fit, what can I do?2023-04-26T18:51:38+00:00

Please email us at or call us at 865-588-3173 to discuss a possible transition to a new clinician.

What is the session cancellation policy?2023-04-26T21:44:35+00:00

Regular attendance at scheduled appointments is a key component of successful counseling. Effective May 1, 2023 if you cannot attend an appointment, you must cancel 48 hours / two (2) business days in advance to avoid being charged a cancellation fee. Please note that Saturdays, Sundays, and national holidays are not considered business days and notice of cancellation provided on those days will be deemed received on the next business day. If we do not receive notice of cancellation sufficiently in advance of your appointment, you may be responsible for the cancellation fee. Our cancellation fees vary by provider and service. This policy is applied in all circumstances unless prohibited by law or our agreement with your insurer. For more information, read the Patient Services Agreement, call 865-588-3173, or email

What is the no-show policy?2023-04-27T14:37:27+00:00

Effective May 1, 2023 a minimum of two (2) business day notice is required for cancelled and missed appointments. If this notice is not received or if you fail to show for the appointment within the first 15 minutes of the scheduled appointment, you are personally responsible for payment for the full amount for the time reserved for the appointment. LifeStance charges your credit card on file for the full reserved appointment time. Note that health insurance does not pay for missed appointments. If unforeseen situations arise, such as illness, bereavement, and accidents, etc., please provide documentation to that will support your missed visit to avoid being invoiced for the full amount. For more information, read the Patient Services Agreement, call 865-588-3173, or email

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