Regular attendance at scheduled appointments is a key component of successful counseling. Effective May 1, 2023 if you cannot attend an appointment, you must cancel 48 hours / two (2) business days in advance to avoid being charged a cancellation fee. Please note that Saturdays, Sundays, and national holidays are not considered business days and notice of cancellation provided on those days will be deemed received on the next business day. If we do not receive notice of cancellation sufficiently in advance of your appointment, you may be responsible for the cancellation fee. Our cancellation fees vary by provider and service. This policy is applied in all circumstances unless prohibited by law or our agreement with your insurer. For more information, read the Patient Services Agreement, call 865-588-3173, or email