FAQs Archive - Tennessee Counseling

Q: How do I login for telehealth?

To login to telehealth on Therapy Portal, please visit this website: https://www.therapyportal.com/p/tennesseecounseling/ You may also access the link to join telehealth through your appointment reminder in your email.

Q: Can my family join my sessions?

Possibly! If it’s clinically appropriate and technologically possible. Please consult with your clinician in advance to further discuss options.

Q: Can I have a telehealth appointment with multiple family members in separate locations?

Depending on your therapist’s technological capabilities, you may have family or couples therapy through telehealth in multiple locations. Please consult with your therapist or a Support Specialist at 865-281-1408.

Q: I'm struggling to complete the new patient documents, how can I get help?

Please contact our Support Specialists at 865-281-1408. They can walk you through how to access your new patient documents and assist in completing them.

Q: How do I retrieve medical records?

Medical records requests from another health professional must be submitted by a doctor, therapist, clinician via fax 865-244-3579. Medical records requests on behalf of yourself or the client please call our main office at 865-281-1408.

Q: Do you accept TennCare/BlueCare/UHC TennCare?

Unfortunately, we do not accept TennCare, BlueCare, or UHC TennCare.

Q: How do I address a billing issue?

For billing inquiries, please contact our Practice Administrator at 865-281-1460 or admin@tennesseecounseling.com

Q: My clinician may not be the right fit, what can I do?

Please email us at admin@tennesseecounseling.com or call us at 865-281-1408 to discuss a possible transition to a new clinician.

Q: What is the session cancellation policy?

Appointments must be canceled no less than 23.5 hours in advance. Unfortunately, appointments canceled less than 23.5 hours in advance will result in the missed appointment fee ($99.00).

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